1. Introduction
DataZenly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DataZenly application, website, and services (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our Service
- Request customer support
- Participate in user research or surveys
The personal information we collect may include:
- Name
- Email address
- Password (encrypted)
- Billing information
- Company or organization name
- Job title
2.2 Data Files and Analysis Content
When you use our Service, we collect and process the data files you upload for analysis. This may include:
- CSV, Excel, or other data files
- Data structures and schemas
- Analysis queries and parameters
- Generated visualizations and reports
2.3 Usage Information
We automatically collect certain information about your device and how you interact with our Service to improve performance and user experience:
- Technical Information: IP address, device type, operating system, browser type and version
- Usage Analytics: Time spent on Service, pages viewed, features used, click patterns
- Performance Data: Token consumption patterns, analysis completion times, error logs
- Session Data: Login timestamps, session duration, feature preferences
- Security Monitoring: Failed login attempts, suspicious activity indicators
2.4 Payment Information
When you make purchases through our Service, we collect payment-related information through our secure payment processor (PayPal):
- Billing name and address
- Payment method information (processed securely by PayPal)
- Transaction history and receipts
- Subscription status and renewal dates
Note: We do not store credit card numbers or sensitive payment information on our servers. All payment processing is handled securely by PayPal.
2.4 Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
| Purpose | Description |
|---|---|
| Provide and maintain our Service | Process your data files, generate analyses, and deliver the core functionality of our Service |
| Manage your account | Create and maintain your account, including managing your subscriptions and token usage |
| Improve our Service | Understand how users interact with our Service to enhance features and functionality |
| Communicate with you | Send you service updates, technical notices, security alerts, and administrative messages |
| Customer support | Respond to your inquiries, troubleshoot problems, and provide technical assistance |
| Security | Detect, prevent, and address technical issues, fraud, and security breaches |
| Legal compliance | Comply with applicable laws, regulations, and legal processes |
4. Data Storage and Security
4.1 Infrastructure Security
DataZenly utilizes enterprise-grade cloud infrastructure to ensure the highest levels of data security and availability:
- Firebase Firestore: Google's NoSQL document database with built-in security rules and encryption
- Firebase Storage: Secure file storage with access controls and automatic backups
- SSL/TLS Encryption: All data in transit is encrypted using industry-standard protocols
- At-Rest Encryption: All stored data is encrypted using AES-256 encryption
4.2 Access Controls
We implement strict access controls to ensure your data remains private and secure:
- Multi-factor authentication for administrative access
- Role-based permissions limiting data access to necessary personnel
- Regular access reviews and audit logs
- Automated monitoring for suspicious activities
4.3 Data Processing Security
When processing your data through AI models, we maintain security through:
- Secure API connections to AI service providers
- Data anonymization before AI processing when possible
- Temporary processing with automatic data purging
- No persistent storage of data by third-party AI providers
Security Commitment: While we implement industry-leading security measures and continuously monitor for threats, no internet-based service can guarantee absolute security. We are committed to promptly addressing any security incidents and will notify affected users in accordance with applicable laws.
4.4 Data Retention Policies
We maintain specific retention periods for different types of data:
- Account Data: Retained for the duration of your account plus 30 days after deletion
- Uploaded Files: Retained according to your plan's validity period, with option to extend
- Analysis Results: Stored for 90 days after generation, with export options available
- Payment Records: Retained for 7 years for tax and compliance purposes
- Usage Logs: Aggregated and anonymized after 12 months
4.5 Data Backup and Recovery
We maintain comprehensive backup and disaster recovery procedures:
- Automated daily backups with geographic redundancy
- Point-in-time recovery capabilities
- Regular backup integrity testing
- 99.9% uptime service level commitment
5. Data Sharing and Disclosure
We may share your information in the following situations:
5.1 Third-Party Service Providers
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our Service Providers include:
- Firebase (Google) - For data storage and authentication
- OpenAI - For AI-powered data analysis
- PayPal - For payment processing
5.2 Business Transfers
If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5.4 Protection of Rights
We may disclose your information to protect and defend the rights, property, or safety of DataZenly, our users, or the public.
6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
You have the right to request copies of your personal information. We may charge a small fee for this service.
6.2 Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
6.3 Erasure
You have the right to request that we erase your personal information, under certain conditions.
6.4 Restriction of Processing
You have the right to request that we restrict the processing of your personal information, under certain conditions.
6.5 Object to Processing
You have the right to object to our processing of your personal information, under certain conditions.
6.6 Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
7. Children's Privacy
Our Service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.
8. International Data Transfers
Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [email protected]
- By mail: DataZenly Privacy Team, 123 Data Street, Analytics City, AC 12345